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Summary
The ROI Supervisor, Health Information Management (HIM) under the leadership of the ROI Manager, the Supervisor will provide oversight and expert knowledge for operational workflow for the process of releasing medical records to, internal and external customers including regulatory agencies, law enforcement officers, patients, healthcare facilities and providers. The Supervisor will apply hospital and departmental policies and procedures, HIPAA Rules and Regulations, state (MD, DC, FL) and federal guidelines for all ROI workflow tasks. The Supervisor will provide leadership and support to the ROI Team Lead and the ROI Specialists for two or more Johns Hopkins Hospitals. The Supervisor will be responsible for managing medical records requests from regulatory agencies across all JHHS hospitals. The Supervisor will be the first level of escalation for customer service issues or concerns. In the absence of the ROI Manager, the Supervisor will perform the duties of the manager to include oversight of ROI vendor at all JHHS hospitals. The Supervisor will create a customer service environment to ensure the highest level of service to all customers.
Education:
Associate’s Degree in Health Information Management; Bachelor’s Degree preferred.
Required Licensure, Certification, On-going Training:
Must obtain an active RHIT or RHIA credential from AHIMA within 9 months of hire
Work Experience:
Salary Range: Minimum 27.46/hour - Maximum 48.06/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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