Pharmacy Technician - Customer Care Specialist Job at Onco360, Louisville, KY

VU1OL1RmNWFmdWZhdkk5MHVSbndDdHlvaFE9PQ==
  • Onco360
  • Louisville, KY

Job Description

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Louisville, KYpharmacy. This is a full-time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer s.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Starting salary from $22.00 an hour and up

We offer great benefits including:
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Company paid benefits - life, and short and long-term disability
Customer Care Specialist Responsibilities:
  • Manages the customer care escalations email workflow.
  • Works with the customer service manager to ensure all sales team escalations are addressed daily.
  • Work all address exception reports given by the VP of pharmacy operations.
  • Report to the customer care manager any items that may cause escalations not to be completed.
  • Have knowledge of CPR+ and billing claim responses.
  • Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
  • Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
  • Work all projects that are assigned by the customer service manager
Position Qualifications for Customer Care Specialist:
  • Education/Learning Experience
    • High School Diploma required; Bachelor's degree preferred
  • Work Experience
    • 1 to 2 years of pharmacy billing or certified pharmacy technician required
  • Skills/Knowledge
    • Customer service, problem solving, and excellent communication skills verbal and writing required.
    • Work independently with little to no guidance
  • Licenses/Certifications
    • Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent
#Company Values: Teamwork, Respect, Integrity, Passion

Job Tags

Full time, Temporary work, Work experience placement, Remote work, Weekend work

Similar Jobs

CHRISTUS Health

RN, Registered Nurse House Supervisor - Nursing Administration - PRN Job at CHRISTUS Health

 ...supervises nursing service and activities during evening, night, and weekend hours. Responsibilities: Prepares work schedules,...  ...Certifications, Registrations, or Licenses: Current valid NM or compact RN License. BLS required. ACLS required or must obtain within... 

Acero Precision

Laser Etch Technician Job at Acero Precision

 ...Laser Etch Technician Now Hiring: Laser Etch Technician 2nd Shift Opportunity Availability: Premium Hourly Rate, Plus 15% Location: West Chester, PA Company: Acero Precision Acero Precision, located in West Chester, PA is an industry leading Medical Device... 

Fidelity & Guaranty Life Insurance Company

Manager, Finance Job at Fidelity & Guaranty Life Insurance Company

 ...for Peak Altitude. This role will also focus on supporting the Finance Department's execution of due diligence and integration procedures...  ...Limited travel required (%)#IND-HP #LI-MK1#LI-Remote Additional Information Work Environments F&G believes... 

Pentangle Tech Services | P5 Group

BMS Architect Job at Pentangle Tech Services | P5 Group

 ...Job Title : BMS Architect AUTOSAR & BSW Development Location: Auburn Hills, MI Duration: Full time Role Overview The BMS (Battery Management System) Architect AUTOSAR BSW Development is responsible for defining, designing, and guiding the implementation... 

Scheels

Sporting Good Sales Associate Job at Scheels

 ...Sporting Good Sales Associate Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the...