Job Description

This full‑time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location. You will be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you’ll help our customers stay connected to what matters the most. As a Business Premier Service Consultant (Call Center Customer Service Representative), you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. Responsibilities Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. Simplify and explain customer bills, rate plans, and features of AT&T’s products and services. Troubleshoot and resolve customer‑impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. Engage Tier 3 support (network and IT), third‑party vendors, and suppliers as needed to resolve service faults and provide customer resolutions. Support wireless local number portability (WLNP), relocations, combined bill support, after‑hours inquiries, and pre‑paid service. Assist customers with the latest products and services, such as air cards, USB devices, AT&T‑provided software and applications. Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports. Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues. Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations. Sell products and services, making personalized recommendations based on customer needs. Pay Our Business Premier Service Consultants earn $25.02 USD per hour. In addition to paid training and other rewards, this role offers a clear hourly rate. Benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone. Tuition reimbursement program. Paid Time off and holidays – 1 week after 6 months and 2 weeks after the first year; at least 8 company‑designated holidays plus additional PTO based on bargaining group. Paid parental leave. Medical/Dental/Vision coverage. 401(k) plan. Additional sick leave beyond state and local law requirements. Adoption reimbursement. Short‑term and long‑term disability benefits. Life and accidental death insurance. Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal, employee assistance programs (EAP). Extensive employee wellness programs. Qualifications At least one year of customer service experience preferred; call center experience preferred. Flexibility to work any schedule during hours of operation (5am–10pm, Monday–Sunday), including day, evening, weekend, or holiday hours; occasional overtime may be required. Unwavering customer focus. Strong work ethic. Adaptability. Problem‑solving skills. Attention to detail. It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr

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