Job Description

LOCATION Killeen, TX POSITION OVERVIEW As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish‑speaking residential and business customers. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This position offers flexible day and evening schedule options. Fluent Spanish and English is required. POSITION RESPONSIBILITIES In this role, you will take inbound customer service calls for existing customers, providing world‑class customer service. Use state‑of‑the‑art contact center technology, sales skills, and customer service skills to generate interest in new services and capture additional share of wallet from the existing customer base. Work as a highly‑trained expert on products, technology and business process for recognized brands. Interact with hundreds of customers each week across the country to resolve support issues, sell new products/services, and ensure best‑in‑class customer experience. Be a confident, fully engaged team player, and bring a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS We provide all new employees with world‑class training; all positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow‑up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi‑task, stay focused, and self‑manage Strong team orientation and customer focus Ability to thrive in a fast‑paced environment where change and ambiguity prevail Excellent interpersonal skills and ability to build relationships with team and customers CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. COMPENSATION AND BENEFITS Starting compensation is based on experience. Benefits and incentives include: Paid Time Off and paid holidays Incentives & rewards (daily, weekly, monthly contests with bonuses and prizes) Health benefits: medical, dental, and vision coverage after 60 days of employment Retirement savings programs where available Disability insurance Life insurance Supplemental insurance (accident and critical illness) Career growth opportunities through internal promotions Paid training Engaging work environment and casual dress code PHYSICAL REQUIREMENTS This role operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee will use computer and office equipment, including phone, copier, and printer, and may occasionally move around the office, reach, and lift or move objects up to forty pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act, MCI notifies that it will provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless the accommodation would cause undue hardship. Requests for reasonable accommodation apply to all aspects of employment. Contact Human Resources for assistance. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences. All aspects of employment are based solely on merit and qualifications. Employment is free from discrimination, and employees are treated with dignity and respect. MCI maintains a work environment free from discrimination. MCI does not discriminate based on age, ancestry, color, family or medical leave, gender identity, genetic information, marital or medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. #J-18808-Ljbffr

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