Job Description

Tour Guide

Under the direction of the General Manager, the Tour Guide drives and leads tours for tour participants and is responsible for the overall transportation needs of the tours and shuttles, while providing assistance, communicating an objective and approved interpretation of cultural, historical and contemporary heritage as well as information about the people, the area and the wildlife to tour participants.

Essential duties and responsibilities (and other duties as assigned):

1. Provides guests and employees assistance and information enthusiastically and professionally. Ensures respectful and positive interactions through effective communications with tour participants, co-workers, staff and management and demonstrate a willingness to share about positive stories and life experiences that presents life in the Arctic region in a favorable light.
2. Ensures tour participant's enrichment of Barrow, the Arctic Region and Inupiat Culture, Traditions and Heritage through presentation and communication about Barrow, the Arctic and traditional Inupiaq attire, history, customs, folklore and games to tour participants individually and/or in a group.
3. Ensuring satisfaction and the safety while driving, loading/unloading and touring of the passengers, and assets by facilitating and operating within the parameters of the company's policies, local, state and federal laws and ensuring the cleanliness, aesthetics, safety and security of the tour environment, equipment and company's vehicles to include buses, vans and trucks.
4. Responsible for effective tour operations by ensuring the proper paperwork, supplies and equipment is ready and ensuring the timeliness of the schedule, itinerary, route, events and activities to meet the needs of the tour and the performance.
5. Ensuring efficient, cooperative, and cohesive work with the hotel staff, entertainers, tour staff and management by making reasonable and safe decisions about working with other employees and within the work environment.
6. Ensures tour participants enjoyment of Inupiaq traditional music through monitoring with meter the volume is at an enjoyable volume and safe level for tour participants.

Leadership competency requirements for individual contributor level:

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Time Management: Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

Education and/or experience:

1. Strong knowledge, understanding and sensitivity to the Inupiat culture.
2. High school or equivalent certification.
3. An equivalent combination of training and experience.
4. Must have and maintain a C.D.L. Class B with passenger endorsement or obtain one prior to employment.
5. Competent organizational skills and effective interpersonal skills with a friendly, customer-oriented personality.
6. Ability to speak in a clear and understandable manner and write legibly.
7. Must be able to work independently and must be willing to work shifts that vary from day to night and operate seven days a week.
8. The ability to speak and understand the Inupiaq language is important and preferred.

Language skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

Mathematical skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is frequently required to stand, frequently walk, climb, balance, and occasionally taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job includes the ability to use close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work environment:

The work environment is in a busy office, hotel, or bus setting. The incumbent is required to work alone at various times during the day or night. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions, occasionally be exposed to wet or humid conditions, frequently exposed to extreme cold, occasionally exposed to extreme heat, and may be required to travel in small and large commercial aircraft.

Note: This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

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