Job Description:
What You Have:
Strong sense of style, product knowledge, and ability to match merchandise to client needs and preferences. Expected to actively promote and leverage the company's credit and loyalty programs to increase customer engagement and long-term retention. Exemplifies and consistently demonstrates the core behaviors of our service model, setting the standard and leading by example to inspire peers and elevate team performance. Excellent communication and relationship-building skills, with the ability to engage diverse clientele. Highly organized and detail-oriented, with the ability to manage multiple client requests simultaneously. Proactive in identifying opportunities to drive sales and enhance the customer experience. Skilled in utilizing clienteling tools to build, track, and cultivate customer relationships, expand the client book, and generate intentional foot traffic to maximize in-store opportunities. Flexible and adaptable to meet changing client needs, seasonal trends, and business priorities.
Sales, KPIs & Customer Experience:
Drive results through key performance indicators, including store credit applications, customer loyalty program enrollments, and sales targets. Ensure every interaction delivers an elevated shopping experience that feels exclusive, personalized, and memorable. Utilize upselling and cross-selling techniques to maximize sales and enhance the client journey.
Client Relationship Management:
Build, maintain, and grow a portfolio of clients by leveraging the company's clientele system to track preferences, purchase history, and important dates. Proactively reach out to clients to drive intentional foot traffic into the store through personalized outreach, event invitations, and tailored promotions. Anticipate client needs and curate personalized shopping recommendations tailored to upcoming occasions, seasonal transitions, in-store events, and exclusive promotions. Ensure strict adherence to data privacy agreements and all company guidelines when managing customer information.
Product Selection & Styling:
Source and present products that align with each client's style, budget, and lifestyle needs. Provide styling guidance and coordinate outfit selections or gift recommendations. Keep clients informed about new arrivals, special collections, and exclusive offers.
Events & Hosting:
Plan, curate, and host in-store shopping events, trunk shows, and style sessions to engage clients and introduce new merchandise. Partner with store leadership to ensure events align with brand vision and seasonal business goals. Create engaging experiences during events that encourage repeat visits and loyalty program participation.
Collaboration with Store Leadership & Team:
Partner with the Assistant Store Director of Customer Experience and the Lead of Customer Experience to share insights on new merchandise, fashion trends, and promotional opportunities to drive optimal results. Work closely with leadership to align personal shopping strategies with overall store goals and priorities. Consistently exemplify our service model's core behaviorssetting the standard, leading by example, and inspiring peers to elevate team performance. A natural leader among peers, you lead by example and contribute to a positive team culture while helping drive sales and success across the entire store. Additional duties as assigned.
You Also Have:
High school diploma or equivalent; college degree in Fashion, Merchandising, Marketing, or related field. 2+ years of experience in personal shopping, styling, luxury retail, or client service-focused roles. Proven ability to meet or exceed sales and service KPIs.
Salary and Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the Store.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
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