Job Description

Loan Officer Assistant

The Corporate Loan Officer Assistant (LOA) supports DTO Loan Officers by providing high-touch borrower and transaction support services that supplement corporate processing. This role serves as a key liaison between the borrower and the originator, helping manage the loan process from application through submission to ensure a smooth, efficient experience. The LOA enables Loan Officers to focus on sales production by handling day-to-day loan coordination and client communication.

Key Responsibilities

Client & Loan Officer Support

Serve as the primary point of contact for borrowers throughout the loan process

Act as a liaison between clients and the Loan Officer

Communicate loan status updates to both borrowers and originators

Guide borrowers through key milestones, including application, submission, approval, and closing

Provide a high level of customer service to ensure a smooth borrower experience

Loan Application & Setup

Review initial loan applications for completeness and accuracy

Send introductory communications to borrowers outlining next steps

Assist borrowers in gathering required documentation to complete the loan file

Complete initial loan setup in Encompass or applicable systems

Disclosure & Compliance

Manage the initial disclosure process in a timely and compliant manner

Ensure loan documentation meets federal, state, and investor requirements

Maintain awareness and understanding of various loan program guidelines (Conventional, FHA, VA, etc.)

File Management & Coordination

Respond to borrower, branch, and internal inquiries related to loan transactions

Coordinate with processing and underwriting teams to support timely loan progression

Monitor loan files to help ensure deadlines and closing timelines are met

Assist in clearing conditions by obtaining required documentation from borrowers

Communication & Workflow Management

Maintain consistent and proactive communication with all parties involved in the transaction

Prioritize tasks and manage multiple loans simultaneously in a high-volume environment

Support overall workflow efficiency for DTO Loan Officers

Qualifications

Strong organizational and prioritization skills

Excellent communication and customer service abilities

Ability to multitask and manage competing deadlines

Strong attention to detail and problem-solving skills

Ability to work effectively in a team-oriented environment

Preferred Qualifications

23 years of experience in a mortgage or lending environment

Proficiency with mortgage systems such as Encompass, DU/LPA, and Microsoft Office

Working knowledge of loan program guidelines and mortgage processes

Supervisory Responsibilities

This position has no supervisory responsibilities

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

Ensure every action and decision is aligned with PRMI values.

Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

Realize team synergies through networking and partnerships across PRMI.

Embrace change; act as advocate and role model, promoting an approach of continuous improvement.

Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Work effectively as a team contributor on all assignments.

Perform quality work within deadlines.

Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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