Job Description

Job Description

Job Description

About the Role

ProInfoNet is seeking a skilled IT Support Specialist to join our growing Network Operations Center (NOC) team. This role provides advanced technical support for internal and external users while helping maintain the stability, security, and performance of our managed client environments.

The ideal candidate is hands-on, detail-oriented, and customer-focused, with a strong foundation in systems and network support. You'll work across a variety of technologies resolving complex issues, performing proactive maintenance, and contributing to projects that strengthen connectivity and reliability for organizations across Maine and beyond.

What You Will Do

• Serve as the escalation point for NOC/Helpdesk tickets, troubleshooting advanced hardware, software, and network issues
• Provide managed IT support for multiple client environments, ensuring SLA compliance and clear communication with clients, vendors, and internal stakeholders
• Perform proactive monitoring and maintenance to identify and resolve potential performance, network, or security issues
• Support patch management, endpoint protection, and data backup verification to maintain secure, recoverable systems
• Configure and maintain switches, routers, and firewalls while monitoring bandwidth, latency, and connectivity
• Ensure adherence to HIPAA and other data privacy standards
• Maintain accurate documentation of configurations, network diagrams, and change management records
• Collaborate with Tier 1 Technicians, Network Engineers, and management to ensure efficient escalation and resolution
• Participate in infrastructure projects, upgrades, and new technology implementations

What You Bring

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3–5 years of experience in IT support, systems administration, or network operations
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching)
• Proficiency with Windows OS, Microsoft 365 administration, and endpoint management tools
• Familiarity with network monitoring systems such as LogicMonitor, SolarWinds, or PRTG
• Excellent troubleshooting, communication, and customer service skills

Preferred Qualifications

• CompTIA Network+, Security+, or A+ certification
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Cisco CCNA or ITIL Foundations certification

Why You'll Love Working Here

ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.

You'll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We're committed to helping each other succeed while making a lasting difference for the clients and communities we serve.

Benefits

• Competitive wages based on experience and qualifications
• Generous paid time off and holiday schedule
• 85% company-paid health insurance coverage
• 50% company-paid dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid identity protection coverage
• Great retirement plan with a generous company contribution

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way

Company Description

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way

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