Help Desk Specialist Job at Piper Companies, New Orleans, LA

VThKK1R2NWFmK1hZc0lWeHZoNzBEdEN2aGc9PQ==
  • Piper Companies
  • New Orleans, LA

Job Description

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides enduser technical support across a large enterprise environment. It's an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a nightshift schedule, with the option to move to other shifts after the first few months depending on candidate preference.

ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED
Primary Responsibilities:
• Provide technical assistance for laptops, desktops, printers, mobile devices, and other networkconnected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Required Qualifications:
• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higherlevel equivalent)
• Handson experience with troubleshooting, ticketing tools, and general IT support
Compensation & Benefits:
• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000-$55,000 annually
Keywords:

entry level, veteran, federal, government, clearance, secret, top secret, IT, information technology, IAT, IAT II, security plus, Security+, CND, SSCP, CCNA security, GSEC, admin, administrator, help desk, helpdesk, desktop support, ServiceNow, troubleshooting, field service, Windows, Microsoft, hardware, network, LAN, WAN, VPN, technician, ticketing systems, Remedy, enterprise service desk, customer service, remote support, enduser support, USMC, direct hire, full time, computer science, CASP+, CySA+, CCNP, GCIH, CCSP, Kansas City, Missouri, KCMO, Overland Park, Gladstone, Raytown, Independence, Lawrence KS, transitioning veteran

#LI-Onsite

#LI-RE1

Job Tags

Full time, Work at office, Remote work, Shift work, Night shift

Similar Jobs

One Vision International

Nurse Practitioner - PRN/Part-time Job at One Vision International

 ...Job Description Job Description Hiring a PRN Nurse Practitioner to join a Primary care clinicfor employees inGroton, CT. Please review the job description, and APPLY if you're interested in this position! Position: Nurse Practitioner (FNP) Location: Groton,... 

CMTelematics

Mentorship-Driven Data Internship — Summer 2024 Job at CMTelematics

A leading telematics service provider in Cambridge is seeking enthusiastic college students for summer internships. Interns will work on business-focused projects, gain professional skills, and receive mentorship in a fast-paced environment, contributing to road safety... 

Friona Industries

Harvest Admin Assistant Temporary- North#1 Sublette, KS Job at Friona Industries

 ...Provide courteous and responsive customer service. Qualifications and Skills High School Diploma / GED Commodities and agricultural experience preferred but not required. Excellent customer service skills, communication skills, multi-tasking,detailed and accurate... 

SSCI AdHoc/Events

Event Staff at SSCI AdHoc/Events Job at SSCI AdHoc/Events

 ...Job Description Job Description Standing Stone Consulting Inc in Huntingdon, PA is looking for one event staff to join our 345 person strong team. We are located on 826 Pennsylvania Ave. Our ideal candidate is attentive, punctual, and hard-working. Benefits... 

Virtual Vocations Inc

Junior Motion Graphics Designer Job at Virtual Vocations Inc

 ...A company is looking for a Junior Motion Graphics Designer to create motion-led digital content for B2B marketing initiatives.Key Responsibilities...  ...in motion graphics, digital design, or graphic design (internship or entry-level acceptable)Strong working experience with...