Job Description

Event Staff Position

Event Staff are responsible for providing excellent guest service for Rapides Parish Coliseum events. The applicant should be a self-starter who is able to operate under minimal supervision to act as a ticket scanner, bag checker, crowd manager, or in any other related area when assigned.

Responsibilities include:

• Greet guests with a smile as they enter the Rapides Parish Coliseum
• Scan tickets and ensure all guests have a proper ticket/credential
• Provide guests with friendly and accurate directions
• Check tickets for guests attempting to access their section and assist them in locating their seat
• Direct guests to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Coordinator
• Responsible for maintaining a fun, friendly, and safe environment in assigned sections
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
• Follow all operating policies and procedures at all times
• Perform searches of bags to eliminate restricted and unauthorized items

Additional duties include:

• Be dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed
• Assist guests with answering any event or facility related questions
• Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other disabled patrons, senior citizens, students and groups
• Act as a parking attendant, watching over lot to ensure security
• Forward complaints to supervisor or Event Coordinator as applicable
• Keep aisles, concourses, and stairs clear of guests while event is in progress
• Report suspicious activities and persons
• Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening

Requirements:

• At least 18 years of age
• Must have the ability to read, write and understand English in a working environment
• Friendly, outgoing personality
• Ability to take direction well and work well with others
• Must maintain a neat, well-groomed appearance that conveys professionalism at all times
• Other duties as assigned

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