Job Description

Call Center Customer Service Representative - Part Time Location: Omaha, Nebraska Employment Type: In-Person, Part-time Milan Laser is the largest laser hair removal company in the nation and has won Best Places to Work in Omaha twice. With more than 400 clinics across 38 states, we’re growing fast and looking for service‑minded professionals who want to grow with us. About the Role This part‑time opportunity offers the same exposure, training, and development as our full‑time roles, with added scheduling flexibility to fit your life. You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair‑free journey, resolve account needs, and guide callers exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal. This is high volume, fast‑paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan’s standards. Compensation Base Pay: $17 per hour Incentive Pay: Hourly differentials and commission opportunities Top Earners: $20–$22 per hour total compensation Hours: 16 to 22 per week Shifts: Morning, evening, and weekend options Shift Length: 4 to 5 hours Part‑time roles are not eligible for full‑time benefits, though full‑time opportunities are frequently available. What You’ll Do Respond to inbound calls, emails, texts, and chat from current clients Support appointment scheduling and assist with account questions Deliver empathetic, confident, solutions‑focused service Assist inbound phone leads and book consultations when appropriate Follow standard processes and scripting to ensure consistency Document all client interactions accurately and completely Meet productivity and customer service expectations Participate in coaching, performance discussions, and development activities Support new initiatives and team improvements Job Requirements Minimum Requirements High school diploma or equivalent One year of customer service experience in a fast‑paced environment Ability to manage multiple communication channels at once (calls, email, chat) Strong written and verbal communication skills Must type at least 60 words per minute Proven reliability, professionalism, and strong attendance Ability to maintain confidentiality and handle sensitive client information Comfortable working in a structured, metric‑driven call center environment Preferred Experience Call center experience Experience supporting customers via phone, chat, or email Experience with appointment scheduling or multi‑channel service environments Behavioral Strengths Customer Obsessed: Creates positive, supportive client experiences Drive for Results: Works with personal ownership and meets expectations Coachable: Open to feedback and eager to grow Calm Under Pressure: Performs well in high‑volume environments Collaborative: Communicates clearly and works well within a team Availability Requirements 16 to 22 hours per week Ability to work morning, evening, or weekend shifts Why You’ll Love Working Here You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career. We also offer strong benefits and real advancement opportunities. Many team members move into roles such as: Client Coordinator with strong earning potential Quality and Training Corporate business operations Field sales supporting more than 400 clinics Part‑time employees receive competitive pay, bonus potential, and a positive, supportive, people‑first environment. Full‑time opportunities with full benefits are posted regularly and part‑time team members are encouraged to apply. Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer. Job Details Seniority level: Entry level Employment type: Part‑time Job function: Other Industries: Wellness and Fitness Services #J-18808-Ljbffr

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