Business Process Consultant (Business Analyst) Job at ECHO IT SOLUTIONS INC ., Farmers Branch, TX

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  • ECHO IT SOLUTIONS INC .
  • Farmers Branch, TX

Job Description

Summary
  • We are seeking experience Business Process Consultant (Business Analyst) with expertise in ServiceNow to analyze, design, and optimize business workflows.
  • The ideal candidate will work closely with stakeholders to gather business requirements, enhance process efficiency, and support the implementation of ServiceNow solutions to drive digital transformation.
  • Required: S2P and Shopping Hub experience and catalogue knowledge.
Key Responsibilities:
  • Work with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations.
  • Assess current business processes and workflows, identifying areas for automation and optimization.
  • Define and document functional requirements, user stories, and process flows for ServiceNow solutions.
  • Collaborate with ServiceNow developers and technical teams to ensure requirements are properly implemented.
  • Support ServiceNow configuration, customization, and integrations as needed.
  • Conduct process validation, UAT coordination, and end-user training.
  • Develop and maintain business process documentation to ensure clarity and alignment.
  • Act as a liaison between business users, IT teams, and ServiceNow administrators.
  • Ensure compliance with ITSM, ITOM, HRSD, or other relevant ServiceNow modules.
Required Skills & Experience:
  • 5+ years of experience as a Business Analyst or Business Process Consultant, preferably with ServiceNow.
  • Strong understanding of ITSM, ITOM, HRSD, or other ServiceNow modules.
  • Experience with workflow automation, process mapping, and business process modeling.
  • Ability to write detailed functional specifications, business cases, and test scripts.
  • Familiarity with ServiceNow configurations and integrations is a plus.
  • Excellent stakeholder communication, analytical, and problem-solving skills.
  • Experience working in a fast-paced, enterprise IT environment

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