Job Description

Barnes & Noble Bookstore Bookseller

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

You'll make a great Bookseller if you have what we term to be good "behaviors."

Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you:

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store we are open from early mornings to late evenings every day, including weekends and most holidays.
• Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Are supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Are always cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a bookseller!

As a Bookseller, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble bookseller.

You will be trained and expected to be proficient in:

• Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Developing strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Developing effective visual merchandising skills to maintain the presentation in gifting, toys and our other product categories, equally.
• Running a register competently to serve customers quickly and reliably.
• Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Finding books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, BookMaster and the available information tools.
• Supporting the caf team willingly and effectively when needed.
• Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.

All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster.

As you gain experience, you should expect your bookselling knowledge and skills to develop. You will:

• Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children's books.
• Use this knowledge to maintain the sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers throughout varied sections.
• Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc. sharing this knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store.
• Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping.
• Equally, use this knowledge to support the success of key sales objectives, products and new releases.

Above all we expect you to enjoy being a bookseller at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path Senior Bookseller where you will take on new challenges and gain further opportunities for growth.

You will, of course, comply with all company policies and procedures.

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