Account Manager Job at White Felt Events, Arlington, TX

V3N4NVR2RmJlK1BZdTRkeHV4SHlEdENwaGc9PQ==
  • White Felt Events
  • Arlington, TX

Job Description

About White Felt Casino Events

White Felt Casino Events is the premier casino party rental company in the Dallas Fort Worth Metroplex. We specialize in high quality casino entertainment for corporate events, fundraisers, private parties, and large-scale activations.

Our reputation is built on exceptional service, strong venue partnerships, and consistent year-over-year growth. We work with many of the most respected venues, hotels, and event planners throughout Texas.

Position Overview

The Event Sales Coordinator is a sales-focused role responsible primarily for managing inbound event inquiries and generating repeat business from past customers.

Approximately 70% of this role focuses on inbound lead conversion and client rebookings, while 30% focuses on maintaining relationships with venues and event planners to support long-term referral growth.

This position manages event opportunities from initial inquiry through confirmed booking, ensuring accurate order details, strong communication, and seamless coordination with internal teams.

Success in this role requires:

  • Strong inbound sales conversion
  • Consistent follow-up with past clients
  • Organized CRM management
  • Professional relationship building with venues and planners

Key Responsibilities

Inbound Lead Management and Conversion as a primary focus

Respond to and convert inbound event inquiries from customers, venues, and partners.

Responsibilities include:

  • Responding promptly to inbound inquiries via phone, email, and website forms
  • Qualifying customer needs including event type, guest count, venue, and entertainment preferences
  • Presenting casino entertainment packages that match the client’s event goals
  • Preparing and delivering quotes to prospective clients
  • Maintaining consistent follow-up until the event is confirmed or closed
  • Providing clear communication throughout the booking process

Client Relationship Management and Rebookings

Maintain relationships with past clients and encourage repeat bookings.

Responsibilities include:

  • Following up with past customers to generate repeat events
  • Maintaining relationships with corporate clients, event organizers, and returning customers
  • Identifying opportunities for annual events, recurring parties, or repeat bookings
  • Reaching out to previous clients ahead of typical event seasons to generate additional bookings

Venue and Event Planner Relationships (Secondary Focus)

Develop and maintain relationships with venues, hotels, and professional event planners.

Responsibilities include:

  • Maintaining communication with existing venue partners
  • Building new relationships with venues and planners in the local market
  • Attending venue walkthroughs, open houses, or networking events when beneficial
  • Positioning White Felt Casino Events as a trusted entertainment vendor
  • Encouraging referrals and repeat partnerships from venues

Sales Execution and Event Booking

Manage event opportunities from initial inquiry through confirmed booking.

Responsibilities include:

  • Guiding clients through the booking process
  • Confirming event logistics and entertainment selections
  • Identifying opportunities for upsells such as additional games or upgrades
  • Ensuring all event details are accurate prior to confirmation

CRM Management and Order Accuracy

Maintain accurate sales records within HubSpot to support operations and reporting.

Responsibilities include:

  • Managing all deals within HubSpot from inquiry through booked event
  • Entering and maintaining accurate event details including:
  • Event date, time, and location
  • Venue contact information
  • Game selections, quantities, and add-ons
  • Estimated guest count
  • Load-in and load-out timing requirements
  • Venue rules or special requests
  • Logging all inbound inquiries promptly
  • Maintaining clear notes, emails, and documentation within deal records
  • Using HubSpot tasks and reminders for follow-ups and repeat outreach
  • Reviewing deal accuracy prior to event execution to prevent fulfillment issues
  • Maintaining CRM hygiene to support reporting and forecasting

Event Coordination and On-Site Support

Support successful event execution by coordinating with internal teams.

Responsibilities include:

  • Communicating event details to operations and staffing teams
  • Ensuring information entered in HubSpot supports accurate event fulfillment
  • Attending select events to support client satisfaction and venue relationships
  • Representing White Felt Casino Events professionally on-site when needed

Key Performance Indicators

Success in this role will be measured by:

  • Inbound lead response time and conversion rate
  • Revenue generated from inbound leads
  • Revenue generated from repeat customers
  • Closed-won revenue and overall sales performance
  • Maintaining a  minimum close rate target of 65%
  • CRM accuracy and deal hygiene
  • Growth of repeat bookings and client retention

Qualifications and Skills

  • Strong sales and communication skills
  • Ability to convert inbound leads into confirmed bookings
  • Excellent relationship-building ability with clients and partners
  • Experience in event sales, hospitality, or event planning preferred
  • Highly organized with strong attention to detail
  • Self-motivated and comfortable owning outcomes
  • Ability to manage multiple deals simultaneously
  • Experience using CRM systems (HubSpot preferred)
  • Proficiency with standard office software

Work Schedule and Expectations

  • Full-Time, 50% Salary / 50% Commission Position
  • Monday – Friday
  • 8:30 AM – 5:00 PM (In-Office)

Compensation

OTE: $90,000 to $120,000

Employment Type - Full-Time, In-Office, Light Hybrid

Additional expectations include:

  • Occasional evenings or weekends for events or networking opportunities
  • Responsiveness to inbound inquiries during business hours
  • Monitoring and responding to urgent inbound inquiries after hours when necessary
  • Maintaining consistent follow-up and outreach to support booking goals

As a salaried role, this position is expected to operate with a professional level of ownership and flexibility to ensure successful event execution and client satisfaction.

Benefits:

  • Paid time off
  • Health Insurance

Work Location: In person

Job Tags

Full time, Work at office, Local area, Monday to Friday, Afternoon shift

Similar Jobs

Manatal

Fire Alarm Designer Job at Manatal

We are seeking a skilled and motivated Fire Alarm Designer with expertise in Revit to join our team. The ideal candidate will have a minimum of 5 years of experience in fire alarm system design, preferably with a focus on mission-critical facilities. If you have experience... 

Sarasota Memorial Hospital

Certified Medical Records Specialist (RHIT/RHIA) Job at Sarasota Memorial Hospital

 ...candidate will maintain accurate medical records, monitor updates, and perform clerical duties as assigned. Ideal candidates will have RHIT or RHIA certification, with at least one year of experience and a strong understanding of HIPAA regulations. This role offers... 

Securitas Security Services USA, Inc.

Cruise Port Security Screening Officer $19.50 (SIGN ON BONUS $200-400) Job at Securitas Security Services USA, Inc.

Security Screening Officers Full Time and Part Time Security Officers and Screeners Officers start at $18.50, Screeners at $19.50 TWIC Card and Florida D Security License required to begin working. We are able to assist if willing to obtain TWIC or D License...

Direct Line Workforce Solutions

CDL-A Driver| Portland, OR / Ridgefield, WA | Hm Wkly | Avg $2,102/Wk Top $2,570 Job at Direct Line Workforce Solutions

 ...Job Description Job Description We are hiring CDL-A drivers for a high-paying dedicated account based out of Ridgefield, WA (Portland area) . This is a physically active role with top-tier weekly earnings and consistent freight. Position Details: Location: Ridgefield... 

Lakeside Insulation Inc

Construction Laborer Job at Lakeside Insulation Inc

 ...to job sites across the state Qualifications: Proven experience in spray foam application. Knowledge of closed and open cell...  ...: This role involves continuous physical activity on construction sites and requires the ability to perform tasks while standing...