Job Description

IMA North America, a division of the IMA Group, specializes in packaging machines and systems for the pharmaceutical, personal care and cosmetics markets.

We are Looking for a Service Account Manager to join our team in Leominster, Massachusetts.

We offer a comprehensive benefit package which includes medical, dental, vision, matching 401K, paid time off, holiday pay, profit sharing, BONUS for meeting targets and more!

No sales experience? We will train the right candidate. Technical aptitude to understand complex electro/ mechanical equipment needed.

KEY DUTIES:

• Serve as the primary point of contact for assigned key accounts, ensuring high levels of customer satisfaction.
• Build and maintain strong professional relationships through regular meetings and proactive communication.
• Develop, negotiate, and manage customized service maintenance agreements.
• Promote and sell Customer Service (CS) products and solutions. This includes tooling and machine upgrades.
• Generate and manage non-standard quotations and commercial offers.
• Identify growth opportunities within existing accounts and convert general accounts into key accounts.
• Coordinate projects involving parts and service with internal teams.
• Address customer requests efficiently, ensuring timely resolution.
• Act as liaison between customers and internal departments to resolve issues and align expectations.
• Support technical discussions and collaborate with Engineering on product improvements, documentation, and upgrades.

SKILLS AND EXPERIENCES

• Desire to help customers
• Available to travel up to 25%, including internationally
• Background in high-capital B2B customer service roles a plus
• Ability to interpret technical drawings and documentation or a technical background/ skill set.

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